Delivery and track & trace

Delivery times and options

• Shipping costs by country
• Delivery time by country
• Delivery options and collection points

Where is my order?

• Order waiting for a product
• Track & trace not updating
• Not received an order confirmation
• Received a payment reminder or cancellation email
• Your order status

Delivery problems

• Parcel marked as delivered but not received
• Product broken, incorrect or incomplete
• Parcel returned to sender
• Out when your parcel is delivered

Ordering from outside the EU

• Reclaiming VAT outside the EU
• Customs and import costs outside the EU