If you're not at home, the carrier will usually deliver your parcel to a neighbour. If that's not possible, it will go to a nearby collection point or the carrier will try again the next day.
Your track & trace shows where your parcel is and what you can still change. It also shows how long the collection point will hold your parcel.
Collect your parcel from the collection point in time. After that, it will be returned to us: read what happens when your parcel is returned.