Did your payment fail?
You'll usually go straight to a page where you can try paying again. If that doesn't work, you'll get a payment reminder by email after 15 minutes.
We automatically cancel orders that have not been paid for within 2.5 hours. With a bank transfer, we cancel your order if we haven't received your payment within 7 days.
Still can't pay? Choose a different payment method or let us know using the contact form.
Not sure whether your payment went through?
If you received an order confirmation and didn't pay by bank transfer, your payment went through: we only send that email once you've paid. With a bank transfer, you get the order confirmation straight away and a payment confirmation once your payment has been processed. You can also check in your account, under "Orders".
No order confirmation? Read what you can do next. Still stuck? Let us know using the contact form.