Returns & Warranty

I want to return something

• I want to return a product
• I want to know what it costs to return something
• I want to return a product outside the EU
• I want to return something and want to know the processing time
• My return shipment arrived in Emmerich, but did not receive a receipt confirmation
• I want to know what the return conditions are

I have a question about my return shipment

• I have not yet received the refund for my return
• I am still waiting for my money
• I want to know the status of my return shipment

A product is broken

• I want to register a product for warranty
• I want to know how long it takes to process a warranty claim
• My product is broken and I want to start a warranty claim
• I want to know how the warranty process works

Frequently asked warranty questions and solutions

• My pocket knife is no longer centred and I want to fix this
• My flashlight is not working
• I have rust on my knife
• Broken saw blade (inc. Silky)
• My knife is chipped
• I want to start a claim for my broken Leatherman

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