As soon as we receive your package at our warehouse, you will be notified by e-mail. After that, it can take up to 8 working days before your money is back in your account.
In some cases it takes longer, usually due to the processing time of the company (Credit Cards and PayPal for example).
The refund is usually not registered to Knivesandtools, so also do a search on the amount and "Buckaroo" for example.
If this doesn't help either then you can contact us.