Not completely happy with your order? That’s okay!
Returning from outside the EU can be a tedious process and we want to make it as easy as possible for you. That's why, via Knivesandtools, you have the option to return your order for a fixed price of just £12.95.
Why return via Knivesandtools?
Simple: it is faster, easier, and cheaper. No additional export fees!
All you have to do is contact us or register the return via your account. By going to your order. When you click on "View order details" you will see "Register return" listed above your order overview.
We will send you a link for the payment, and as soon as the payment has gone through, you will receive an email from us and FedEx with all the necessary information.
Would you rather return it yourself?
That is also possible! Please note that due to the Brexit there will be additional fees for returns, and we will not cover these fees. As soon as your return will reach The Netherlands, you will receive a message from us with the information to arrange the payment of these costs to our local carrier PostNL. In this message, there’s all the information you need to pay the fees via iDeal or Credit card/VISA.
When you choose to return the product(s) yourself, you will need a complete CN22 form. This form requires you to state the price excluding VAT. You can find the right amount for this on your invoice.
Important: Add our e-mail address
So that we can avoid your order being delivered to a depot and automatically being returned, please include our e-mail address "email@example.com" with the return shipment that you create yourself. Once you have handed your parcel over to your local carrier, you can send us the track and trace number in response to the return e-mail. This really helps us keeping an eye on things.
In case you want to return the order yourself: you can calculate these extra costs in advance:
VAT (21%) + Export duties (variable) = taxes to be paid on export
If you would like to read more about this, please click here.
Note: If you use our return option, these costs are not applicable. You will only pay the fixed price of £12.95.