Has your order not been dispatched yet?
Send us the new address through the contact form: enter your order number and include the full, correct address. We can change it as long as we have not started preparing your order for dispatch.
Has your order already been dispatched?
If so, we can no longer change the address. Check your track & trace to see what the carrier still lets you change.
If the parcel cannot be delivered, we'll be notified or it will be returned to us. Either way, we'll contact you. You can also read what happens when your parcel is returned.