Want to change something in an order you've paid for? You can do so as long as we have not started preparing it for dispatch. Please ask us as soon as possible through the contact form: enter your order number and tell us what you'd like to change.
What can you still change?
- Add a product: you'll then receive a payment link.
- Exchange a product for another.
- Add or change an engraving: ask us and we'll check whether it's still possible.
- Remove a product: you'll usually receive a refund within 1 to 3 working days.
- Change the address.
Is your order waiting for a product that is not in stock, or have you ordered an engraving? Your order has not been prepared yet, so we can usually make more changes.
If your order has already been dispatched, we can no longer change it. You can return products, though. You cannot return an engraved product unless we've made a mistake.