Not received a dispatch email yet?
- If everything is in stock, we'll dispatch your order within 1 working day of receiving your payment.
- If your order is waiting for a product that is not in stock, you have a few options.
- If you have an account, you can see the status under "Orders" in your account. Ordered without an account? Create an account using the same email address and you'll see your orders there too.
Received a dispatch email with track & trace?
The carrier will collect your parcel within 1 working day; you'll see updates after that. Still no update after 4 working days? We'll start an investigation with the carrier. Does it say "delivered", but you have not received anything? Check with your neighbours first, then report it to us.
Something else?
Not found your answer? Ask us through the contact form and enter your order number.