You can return your order within 30 days after delivery. If there is any damage to the product as a result of use that does not include determining the functionality of the goods, we reserve the right to charge depreciation.
We, however, will not cover any of the return fees. If you request a refund, we will only refund the total value stated on your invoice.
Please note that we will never refund the government charges, brokerage charges, import duties and additional taxes for the return shipment. If you would like to know how much these costs approximately will be, you can use this calculation:
VAT (21%) + Export duties (variable) = taxes to be paid on export
On top of that PostNL has a small handling fee:
- £4 for a shipment with a value of up to £150.
- £10 for a shipment with a value of £150 or more.
If you choose to return the product(s), you need a complete CN23 form, where you can state the price excluding VAT. You can find the right amount on your invoice.
The import duties depend on the type of item you would like to return. Below you will find our top 10 ordered product types with the HS code and percentage for the export duties.
Do you have various product types? Then the most frequently occurring percentage from your shipment will be calculated.
Product type | HS-code | Percentage |
Pocket knives | 82119300 | 8,50% |
Fixed knives | 82119200 | 8,50% |
Multitools | 82032000 | 1,70% |
Torches | 85131000 | 5,70% |
Frying pans | 73239900 | 3,20% |
Chefs' knives | 82111000 | 8,50% |
Binoculars | 90051000 | 4,20% |
Kydex sheaths | 39269097 | 6,50% |
Kitchen knives set | 82111000 | 8,50% |
Here is a reference of how it can be calculated:
-
The invoice shows this information.
- The formula is "21% + export duties = taxes to be paid on export".
- The VAT is in this case £4,67.
- The export duties are decided by the HS-code "82119300" which means that there will be an 8,5% fee.
- The sum will be "4,67 + (23,33 x 0,085) = 8,07"
- As a last step you add the PostNL handling fee. In this case that will be £4,00.
- So, the total amount for the import costs will be approximately £12,07 (on top of the shipping fee).