We are sorry to hear the spring snapped! Because a lot of pressure is placed on these springs, they can snap in time. Occasionally lubricating them with silicone grease (for Zero Tolerance) can expand the life of the spring, but even then the pressure will remain. This means it can still snap.
That is why, when the spring snaps, we can send a free replacement (read more about how to disassemble a knife). Don't want to take the knife apart yourself? We can also do it for you! For €24.95 we will give it a spa-treatment (we will install new springs, clean it and, if need be, we will sharpen it). We will also take care of shipping costs when we return the knife.
Did the spring in your knife snap? Quickly contact us and we will help you out!