A broken Leatherman (broken tool or another problem) is always a nuisance.
Leatherman products are made to last. If a Leatherman breaks down as a result of a defect in materials or workmanship, this is covered by the 25-year limited warranty. If your knife breaks while being used to open a can of paint, for example, this is not covered by warranty. Fortunately, this doesn't mean that there aren't options outside of the warranty.
Is my damage covered by warranty?
So that we can give a good assessment of whether the damage is covered by warranty, please send us a photo clearly showing the inside of the breakage. Click here to send us the photo via the contact form.
If the damage is not covered by warranty, it's possible to receive a refurbished multi-tool for a favourable price. We will always discuss this with you in advance.
Unfortunately, Leatherman does not supply individual parts. For some brands, including Leatherman, the warranty expires as soon as a product is disassembled. For this reason, the screws of the multi-tool are slightly different, so it can only be opened with a special Torx screwdriver. This means that it's not possible to supply a separate part as a replacement.
Please send us the necessary image and we will help you with this as soon as possible.